Parts Specialist, Technical Support Desk – Sandvik

 

We are now looking for a proactive, motivated and customer-focused Parts Specialist to join our Technical Support Desk team. This is a permanent position in Tampere, Finland.

Your role

You are a member of the Technical Services team supporting the Surface Drill Rigs aftermarket business globally. The work consists of a wide range of daily support tasks, such as setting up spare parts, identifying parts, creating replacements, making recommendations, finding alternative solutions, and placing special focus on ‘unit down’ situations where prompt action is required. Navigating various systems and searching for answers is a natural part of the job. You also work in close collaboration with product support, engineering, sourcing, pricing, and logistics teams. Success in the role requires active communication with key stakeholders worldwide.

Your character

You have a suitable degree (B.Sc. or M.Sc.) in technology or equivalent and some experience in engineering or aftermarket business. Experience in the heavy machinery and/or mining and construction business is highly valued. As you work in a global environment you need to be fluent in English. Fluency in Finnish is seen positive as solutions are searched via our specialist teams in the organization.

You have a passion for excellent customer service, and you can easily establish and maintain a good network of contacts with your natural communication and teamwork skills. You take an active role in developing work routines and tools. You also have a strong interest in working with experts across cultural boundaries. You are always curious to learn—new products, solutions, processes, and IT tools—and lifelong learning is your key motivator. Experience with Teamcenter, SAP S/4HANA, and Salesforce is also valued.

We offer you an interesting role in an international business environment and possibility to work with a professional R&D team developing market leading products. We use modern tools and modern leadership with possibility for remote work. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. We have an inclusive company culture where our values are Innovation, Fair Play, Customer Focus and Passion to Win.

Visit our website  Opens in new window, stories hub, LinkedIn  Opens in new window, Facebook  Opens in new windowand We Make the Shift – Advancing the World through Engineering  Opens in new windowto get to know us better.

Contact information

For further information about this position please contact:

Kimmo Riuttala, Technical Support Manager, Parts, +358 40 660 9909 on Tuesdays and Thursdays at 14:00-15:00 (UTC+2) or by email: kimmo.riuttala@sandvik.com

For further information regarding the recruitment process please contact:

Sandvik’s HR Services, Finland, +358 800 1 44444 (weekdays at 9-11 and 13-15 EET).

Want to join our team?

Submit your application and CV including your salary request by Sunday 16th March 2025. When applying in our system, please make sure to also attach your introductory letter when asked to upload your CV. Read about Sandvik and apply at home.sandvik/careers.

Job ID: R0075837

About our company

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries.

 

 

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